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Frequently asked questions

Cancellation conditions depend on the rate selected and the booking channel used. The applicable conditions are always shown before the booking is confirmed and are included in your booking confirmation.

Yes. They can be requested in advance and are subject to availability. Some additional services or equipment may involve an extra charge.

No. Facilities and features vary depending on the property and residential complex. Some properties have a heated pool, air conditioning, a lift or parking, while others do not. We recommend checking the property description carefully before booking and contacting us if you need to confirm a specific facility.

Yes. We recommend providing your estimated arrival time and, whenever possible, your flight number. If your journey is delayed, please let us know so that we can organise your arrival accordingly.

Most of our properties are located in residential complexes without a reception or luggage storage facilities. If you need to store your luggage before check-in or after check-out, we can recommend nearby services.

Check-out is by 10:00 am. Late check-out is subject to availability and may involve an additional charge depending on the requested departure time. We recommend requesting it in advance.

Select the property, enter your dates and number of guests, and you will be able to check availability and price immediately. To confirm your booking, simply click Book Now and complete the required information. 

Before arrival, you must complete the online check-in for all guests, sign the accommodation agreement and complete the security deposit pre-authorisation. These steps must be completed before we can provide the access instructions for the property. 

Arrivals after 9:00 pm must be notified and confirmed in advance and may be subject to an additional charge. We recommend letting us know your estimated arrival time beforehand so that we can properly arrange key collection or access to the property. 

No, most complexes are residential and do not have reception or luggage storage facilities. We can recommend nearby services.

You will need to provide the details of a valid ID card, passport or identification document for every guest, including children, in accordance with current guest registration requirements in Spain. 

Check-in is from 4:00 pm. Early check-in is subject to availability and can normally only be confirmed on the day of arrival, once the property has been cleaned and prepared. 

Arrival instructions are sent before check-in once all the required pre-arrival steps have been completed. For properties with self check-in, you will also receive all the information required to access the accommodation independently. 

Yes. A refundable security deposit is required before arrival, normally by card pre-authorisation. The amount depends on the property and is specified in your booking conditions. The security deposit is separate from the payment for your stay. 

By accessing the desired property, entering the dates, number of guests and search! You will automatically have the price and availability confirmed. Click on BOOK NOW! add all the fields and book your apartment directly with us without intermediaries.